This Refund Policy applies to all services provided by AdChennai, including digital marketing, paid advertising, lead generation, SEO and website development. By purchasing our services you agree to the terms set out below.
All payments made to AdChennai are non-refundable once services have commenced. Services are considered commenced when any of the following occur: account setup, creative production, ad account linking, or campaign launch.
Refunds may be considered only in the following limited circumstances and at AdChennai’s sole discretion:
If a refund is approved, it will be processed within 7–14 business days after verification. Refund amounts may be reduced by transaction fees and administrative costs.
To issue receipts or GST invoices and to process any refund requests, customers must provide accurate billing information including:
All refund requests must be submitted in writing to accounts@adchennai.com with full transaction details, reason for the request, and supporting documents. For escalation, contact hey@adchennai.com or call +91 81898 60267.
We aim to resolve refund-related disputes amicably. If a resolution cannot be reached, disputes will be governed by the laws of India and subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.
In case of any disputes that cannot be resolved amicably, the matter shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration proceedings will be held in Chennai, Tamil Nadu, in English. The decision of the arbitrator shall be final and binding on both parties.
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website