These Terms & Conditions ("Terms") govern your use of the services provided by AdChennai ("AdChennai", "we", "us"). By engaging our services or using our website, you agree to these Terms. Our operations and services are focused on India — primarily Chennai, Tamil Nadu.
2. Services
We offer digital marketing services including but not limited to:
Lead generation campaigns
Paid advertising across platforms (Facebook & Instagram, Google Ads, LinkedIn, X/Twitter, Pinterest, Snapchat)
Search Engine Optimization (SEO)
Website design & development
Creative production (images, short promotional videos)
Packages are customised based on industry and business goals.
3. Pricing Models
Monthly Packages
Ad (media) budget is billed separately from AdChennai's service fee.
Service fee = 30% of total ad spend. Example: ₹30,000 ad budget → ₹9,000 service fee.
GST @ 18% applies if a GST invoice is requested.
Lead Generation Packages (Per-Lead)
Pricing is agreed per lead based on the project. Example: ₹500/lead × 100 leads = ₹50,000 + GST (if applicable).
Lead commitments and delivery timelines will be documented in the campaign proposal or statement of work (SOW).
Both package types operate under different delivery and billing models. Ensure the selected model is clearly stated in your proposal or contract.
4. Payments, Invoicing & Tax Details
Accepted payment methods: Bank Transfer, UPI, Credit/Debit Card via payment links (Razorpay, PayU, and other authorised gateways).
Full payment is required prior to campaign initiation unless a written agreement states otherwise.
Payment receipts and GST invoices require the following customer information: PAN card, Office address, Company name or Individual name, Mobile number, Email address.
For advertising budgets above ₹50,000, PAN is mandatory.
If you require a GST invoice, you must provide: GST number, PAN, registered address, contact email and mobile number.
Media spend billed by third-party platforms (Google, Meta, LinkedIn, etc.) is the client’s responsibility and is separate from AdChennai's service fees.
Campaign setup starts within 24 business hours of confirmed payment and receipt of all required materials. Business hours exclude Sundays and public holidays.
Image creatives: delivered within 1 business day after brief & materials are received.
Short video creatives: delivered within 24 business hours after brief & materials are received.
Campaigns will be made live within 24 business hours of creative approval, subject to platform review times and account verifications.
Delays caused by late approvals, missing materials, platform reviews or force majeure events are excluded from these timelines.
6. Client Responsibilities
Provide accurate business, billing and campaign information, required creative assets, access to ad accounts and landing pages promptly.
Review and approve creatives within 48 business hours of delivery; delays will push timelines accordingly.
Ensure that products, services and ad content comply with applicable laws and platform policies. AdChennai is not responsible for client-supplied content that violates laws or platform rules.
7. Refund Policy
General: All payments are non-refundable once work has commenced.
Refunds may be considered only if no work has started (no account setup, no creatives produced, no campaign launched), at AdChennai’s discretion.
If approved, refunds will be processed within 7–14 business days after verification, less any transaction fees or administrative costs.
Ad spend charged by third-party platforms is non-refundable.
8. Termination
Either party may terminate services by giving written notice. Termination does not entitle the client to a refund for services already performed or ad spend already committed.
If termination occurs prior to any work commencing, AdChennai may, at its discretion, refund the payment less any administrative fees.
9. Intellectual Property & Portfolio Rights
All creative assets, campaigns and copy produced by AdChennai remain AdChennai's intellectual property unless otherwise agreed in writing.
Clients are granted a limited licence to use deliverables for the agreed campaign purposes upon full payment.
AdChennai may use anonymised campaign data, creative samples and performance screenshots for marketing and portfolio purposes unless the client requests confidentiality in writing prior to campaign start.
10. Third-Party Platforms & Liability
We use third-party ad platforms and tools. AdChennai is not responsible for platform outages, policy changes, account suspensions, or billing errors caused by those platforms. Clients are responsible for any fees or charges imposed by third parties.
To the maximum extent permitted by law, AdChennai's liability is limited to the service fees paid for the specific campaign or work that gave rise to the claim.
11. Performance & No Guarantee
AdChennai does not guarantee specific results (lead volumes, sales, revenue) unless a guaranteed per-lead agreement is explicitly documented and signed. Performance depends on many external factors beyond AdChennai's control.
For service disputes or escalation: hey@adchennai.com or call +91 81898 60267.
We aim to resolve disputes amicably; unresolved disputes will be governed by the laws of India and fall under the jurisdiction of courts in Chennai, Tamil Nadu.
13. Compliance & Indemnity
Clients must ensure their ads comply with applicable laws and platform policies. Clients indemnify AdChennai against any claims arising from client-supplied content that violates laws or platform rules.
14. Force Majeure
AdChennai is not liable for delays or failures due to events beyond our control, including natural disasters, strikes, power or internet outages, government actions, pandemics, or other force majeure events.
15. Changes to Terms
We reserve the right to modify this Terms and Conditions at any time. Changes will be effective immediately upon posting on our website.